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FAQs 

Are the Libraries open?
All 5 CP Regional Library buildings are open with limited hours to the public, we will re-evaluate as needed in an effort to prevent exposure and limit the spread of COVID-19. We are now offering curbside pickup of materials that have been placed on hold. Please check here for Curbside Pick-Up times at the libraries. 

When will events at the Library resume?
All in-person Library programming events and outreach are currently canceled until it is safe to resume them. We will be reassessing the situation, so please stay tuned for more details on this website or following us on Facebook.

May I call my library?
Yes, library staff will be available via phone Monday – Friday during regular library hours to assist patrons with renewing materials, finding information and assisting with digital downloading. If staff is not available at your local library, please call one of our other locations, http://cpcrl.org/index.php/about-us/library-directory. You may also use the “Ask Us A Question” form on our websites.

May I use the Library’s WiFi outside the library buildings?
Access to our wireless network is available from outside library buildings where connections permit.

What is my PIN for my account?
The last four digits of your phone number.

May I still check out physical materials?
We are now offering curbside pickup of materials that have been placed on hold. Please check here for Curbside Pick-Up times at the libraries. You may also come in the library during limited hours to browse. Our digital resources are still available 24/7.

How do I renew my checked-out library materials?
There are a couple of ways to renew your materials. 1) Over the phone by calling your library during regular operating hours, 2) Log into your library account at https://cpcrl.tlcdelivers.com (you’ll need your library card number and the last four digits of your phone number)

Will I be charged overdue fines?
No overdue charges will be charged for when the libraries were closed. Please return library materials to your local library book and media drops. 

May I place a hold on library materials?
Yes, you may call the library or place a hold online.  Any items currently being held for patrons will be available to check out at Curbside Pick-Up or you may come in during library hours to pick up your material.   

What e-resources can I access online?
We have a wealth of digital resources available for free 24/7 with a Library card. Visit our Resources page, http://cpcrl.org/index.php/library-catalog/resources, to learn more.

May I complete the Census at the Library?
Yes, computers are available for limited use at this time.  Please your local library for more information. We encourage you to complete the U.S. Census digitally by visiting https://my2020census.gov/.

What did the library staff do while the library buildings were closed?
A whole lot! We have cleaned and disinfected surfaces. Incoming materials from book and media drops are quarantined and disinfected before being processed. Each library has been performing an inventory of all their materials, which is a huge job!  We are also working on program planning, special projects and staff training.

Why are items I returned lately still on my account?
Returned items may remain on your library account up to 7 days, as we are quarantining materials for staff safety. 


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